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Social Media & Crisis Communications: A Whole New Game
This video by Gerald Baron excellently describes how social media is risk communications.

Benefits & Challenges of Social Media in Emergency Management
The following video interview of Cheryl Bledsoe (@CherylBle) was created by Chris Martin (@cmstudios).

How Does Social Media Change Incident Response? 
The following video with Chief Bill Boyd (@chiefB2) was created by Gerald Baron (@gbaron)

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